The personal touch makes a huge difference
"As soon as we tried it, the chats started rolling in and we fell in love with SnapEngage's Proactive Chat. Unlike chat widgets that pop up on other sites, SnapEngage includes the name and face of the real person a visitor can chat with. I think that personal touch makes a huge difference in how your brand and product are perceived, and the number of people who will choose to chat and work with your company. SnapEngage also provides some very handy analytics when someone starts to chat with you - like which site were they on before they got to yours, which page on your site they were on when they started the chat, and where the chatter is in the world. Since we added SnapEngage's proactive chat widget to our website, we're getting many more people talking with us. And we're getting many compliments about how impressive "our" chat function is. It's super easy for our employees to use, too. It's tied to the email system we're already using, so it comes on automatically when at least one person is signed in to chat, and turns off when no one is online. And if someone's going to lunch or into a meeting, they just do two clicks in their email to stop chats from coming to them."
Kristina, Director of Marketing, AboutUs