Is there a setup fee?

There is no setup fee when using SnapEngage.

Can I change my plan?

Absolutely. You can upgrade, downgrade, or cancel your account any time.

How do monthly payments work?

When you choose a plan, your credit card is charged immediately and every month on that day going forward.

Additional Feature Availability

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IM Integrations:

Google Talk
SnapEngage Client
Integration options:

Pivotal Tracker
SAP Business ByDesign
Help requests or chats

This is the number of support requests you can receive from your SnapEngage widget. We will notify you when your widget is over quota.

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Number of Agents

This is the number of named agents able to assist visitors. Additional named agents (not counted as concurrent) on any plan cost $10 per month each.

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White Label

This allows you to replace and/or remove the SnapEngage logo on the live chat window and offline forms. Make SnapEngage Live Chat your own with White Label.

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Priority Support

Premier Clients with special requirements enjoy priority support from the SnapEngage team.

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Look and Feel Customization

We can customize the chat window to mesh seamlessly into your site’s design. Additionally, you can use one of our pre-defined options, or create your own design for your Help and Live Chat buttons.

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Multiple Widgets

Using different chat widgets for different departments, websites, and languages will help you provide more efficient service to your visitors.

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Instead of trying to explain where to find the answer, simply direct your visitor’s web browser directly to the page they’ve been looking for.

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Custom Data Mapping

Our powerful integrations allow you to take information collected by SnapEngage, as well as JavaScript variables, and record them to any standard or custom field in your Help Desk or CRM system.

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Hours of Operation

Define your office hours so the Live Chat knows when your live chat team will be online. Offer a simple offline contact form when your team isn’t available.

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SSL Support

SnapEngage uses secure, encrypted connections on your SSL pages to prevent any unsightly security warnings.

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Advanced Security

You can restrict access to the SnapEngage report page, which can also be configured to require an encrypted network connection. We take your privacy and security seriously at SnapEngage.

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Priority Tiers

Create priority tiers for your agents, and segment your support team into groups for easier management. Additionally you can assign a priority-level to each group to create, for example: 1st responders, 2nd responders, and so on.

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