Features

Our Live Chat has a ton of little features, and they
are going to make a big difference for you and your team.

Awesome Support
We're happy to answer your questions and provide solutions. With offices in both Europe and the US, we're available when you need us. We also provide training and guide you through agent on-boarding.

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Expandable
Our product is designed to be flexible. You can use our API to develop your own plugins and extensions.

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Google Analytics Integration
Measure your live chat engagement from the analytics solution you're already using with Google Analytics integration. (Spoiler alert: it's going to be big.)

Simple Offline Form
Your live chat support team may not be available 24 hours a day. That's okay. Visitors can leave a simple message for your team to address later.

Call Me Requests
With the click of a button, visitors can request a direct phone call from your agents. (US & Canada only.)

Javascript Variables
We can collect additional information for you about your visitors. For example: grabbing their info based on your site's Javascript.

Multi-Widgets
Using different chat widgets for different departments, websites, and languages will help you provide more efficient service to your visitors.

Unlimited Sites
SnapEngage works across all of your internet properties.

Facebook Fan Page Chat
Chat directly with your fans and followers from inside Facebook while still taking advantage of the unique features SnapEngage provides.

International
Available in 30 languages for your website visitors. We support all special/non-latin characters. Operator interface and SnapEngage support available in English, German, French, and Spanish.

Flexible Assignment Rule
Choose between Round Robin and Broadcast style, create assignment rules so your agents don't get overwhelmed.

Hours of Operation
Set your team's hours and schedule, then offer visitors different contact options when they're offline.

Easy Chat Transfers
With the click of a button, transfer a chat to another agent, another support tier, or another department.

Knowledge Database
Search your knowledgebase right from the chat dashboard.

Shortcut Messages
Speed up your agents' support chats by creating shortcuts to often-used responses and co-browsing redirects.

No Ugly Pop-Up
Our chat won't be blocked by a Pop-Up Blocker because it's not a pop-up! The chat window lives right on top of your website, in the same window.

Persistent Chat
The chat window stays up and stays in synch as your visitor browses through the pages of your site.

Secure
TRUSTe Certified, SafeHarbor compliant, encrypted on your SSL website, other advanced security options available as well.

Real Time Activity Monitoring
Our Real-Time dashboard gives your team leader an overview of agents' activity.

Fast
SnapEngage will not impact your website's initial-load performance thanks to Asynchronous Loading.

Co-Browsing
Instead of trying to explain where to find the answer, simply direct your visitor's web browser directly to the page they've been looking for.

Proactive Invitations
SnapEngage automatically invites your visitors to chat, so you don't have to waste time monitoring unresponsive chats. You and your team can focus on only those visitors who want to talk.

Chat from Skype, Google IM
No new software to learn or install. Simply chat with your website visitors from Google Talk or Skype.

Advanced Web Client
No software to install. Just sign in and you're ready to chat from anywhere. Our easy and powerful interface gives you the abilities and information you need.

Configurable Click-to-Chat Buttons
Use one of our provided buttons, use your own button, or write your own HTML and Text. Place the button anywhere on your website: floating, at the window's edge, or inline on the page. Choose different buttons for when your team is online and offline.

Mobile-Optimized
There is a special, mobile-version of the chat, with a native app coming soon.

Agent Picture
Agent portraits create a more personal engagement experience for visitors. Don't just ask how you can help, ask it with a smile.

Look and Feel Customization
Customize everything! The chat window, agent photos, Help-, Chat-, and Contact-buttons.

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Social Discovery
We can pull information about your visitors from Facebook, LinkedIn, Twitter, Google+, Klout and 22 other potential profiles.

Intelligent Integration
We integrate with the workflow you're already using, then we make it work better. Take a look at all the CRM and Helpdesk solutions we already work with, and know that we're adding more all the time.

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