We’re hiring! Become an enabler of awesome and join our team!
SnapEngage is based in Boulder, Colorado, with a european team in Berlin, Germany. We are self-funded and profitable. We have been growing very fast since launching in 2009, and we want you to be part of the awesome company we are building.
Bilingual Customer Service Hero (English + Portuguese), Boulder, CO, USA
This is a full time position from the SnapEngage office in Boulder, CO and from your home-office.
As customer service specialist you will assist SnapEngage users via phone and live chat with their account configuration, answering product questions, and running short demos of the SnapEngage product.
You will receive and handle customer chats, sometimes several at a time. During periods of low chat activity, you will handle email and phone customer support requests and other tasks involving writing simple tutorials and tips, experimenting with new SnapEngage functionalities, reviewing new service solutions (CRMs, help desks, bug trackers).
In the morning you will participate in the stand-up video conference meeting with the team in the US and Europe.
– Answer product questions and present the live chat solution to prospective SnapEngage customers over live chat and sometimes phone.
– Provide outstanding customer service to SnapEngage’s customers over live chat, email and sometimes phone.
– Work on other support or documentation related tasks.
– Contact existing customers and enable them to fully leverage SnapEngage capabilities.
– Exceptional written and verbal communication skills in English and Portuguese.
– Good multi-tasking skills to manage multiple communications at once.
– Fast and precise typing for effective chat communication.
– Quick learner, Team Player, Positive attitude.
– Health Insurance
– 401(K) Retirement plan
– 15 days paid time off per year
– RTD EcoPass
– Work from home part of the week
– Opportunity to make great ideas come to life!
SnapEngage is a fast growing live chat solution for the web from TimZon, LLC, an Internet startup from the TechStars program in Boulder, CO. The company is self funded and profitable. SnapEngage is installed on thousands of websites worldwide.
Want to become a hero?
→ Apply here!